FAQ
Q.Can broken downloads be resumed?
A. At this point, only Premium members can resume interrupted downloads. They can use extensive server routines which also support the downloading of segments. In this way, a file can be downloaded much faster in parallel to several streams, e.g. with the download accelerator.
Q.Your system complaints about that I am already downloading files or that I have already downloaded too much. But I did not download anything! Whats wrong there?
A. Our system checks your IP-address in order to count the downloads. If you are getting this message and you really did not download anything, then you are using a proxy-server, which is used by other people as well. Even if you have no proxy-server set up in your configuration, there are many providers who force a transparent proxy-servers between you and the net. If you do not believe us, go to other pages telling you your IP-address (for example http://www.myipaddress.com.) But what can you do? You have to disable this proxy-server. If you are not able to disable the proxy-server, the only solution IS a Premium-account. Premium-users are recognized by cookies, not by IP-address. Unfortunately we cannot disable our IP-check, else people would download so much that we would have to close down this service completely. I hope you understand our situation in this matter.
Q.I can generally not download any files, what can I do?
A. If you do not have a Premium Account, you have to deactivate a possible Download Accelerator. This resolves the issue in most cases. If you are still encountering problems, you could possibly be blocking our cookies. Cookies are required for Proxy User.
Q.Can I search the 4Share.WS server for certain files?
A. No. 4Share.WS protects the privacy of our users. Only the person storing a file on Hotfile gets the download link. That person decides who should have access to the link. A file can only be downloaded if the download link details are known.
Q.Can I delete my files?
A. Of course. After successful uploading, you receive two links: a download link and a deletion link. Please keep both. If you want to remove the file from the server, you can click on the deletion link.
Q.For how long are files stored?
A. In principle, we host data without a time limit. But files that have not been accessed for 90 days are deleted to relieve the system of forgotten and not needed content. This rule does not apply to Premium members.
Q.Where can I buy a Premium Account?
A. You can buy premium account here: http://4share.ws/premium
Q.No login, site only reloads.
A. Please activate the Java Script functionality of your browser.
Q.I uploaded files, but I can't see them?
A. Usually this will never happen, but in heavy rush hours there is sometimes a time lag and it can take up to dozen minutes before the file is ready for download.
Q.My files disappear?
A. Most probably we were received complain from copyright owner or other authority and thus removed your files.
Q.When downloading a video file, and the download button is clicked, instead of downloading the file it starts playing
A. Please check your media player settings and turn off auto play option.
Q.How long does 4Share.WS store my files?
A. Your files will be stored forever as long as you are a premium member. If you are a registered user without premium status, your files will be stored until at least 90 days after their last download.
Q.What are limitations on 4Share.WS for the number of downloads or daily download traffic?
A. There aren't any limitations! All depends of the user connection speed, also there is restriction for free users: 15 minutes wait between each download
Q.I cannot open a downloaded file: It's corrupt or I get asked for a password, a program to open the file with, or a missing "codec"?
A. Please ask the person you received the file link from for details about the file format, required codecs or passwords. We have no way of finding them out for you.
Q.Which download managers can I use?
A. You may use any of the major accelerators, a few popular ones are: Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla also try google file download manager.
Q.May I have multiple accounts on 4Share.WS?
A. We don't allow multiple accounts for one user. If we found such an accounts they will be deleted.
Q.My account was hacked
A. You must keep secure your account information. Any mails about hacked accounts, changed information and so on will be ignored! It is your responsibility to keep your account information safe!
Q.I think there is problem with downloads statistic
A. In "My Files" we show all downloads, in "My Finance" we show only paid downloads (downloads from countries mentioned in our Affiliate section)
Q.Important Notice
A. All users who post links in sites / forums without following respective rules (spamming, flooding and etc) will be suspended and their accounts will be closed!
Q.How can I rename, copy, delete, move my files?
A. You can do this easy with our File Manager - log in to your account and go for "My Files"
Q.Can broken downloads be resumed?
A. At this point, only Premium members can resume interrupted downloads. They can use extensive server routines which also support the downloading of segments. In this way, a file can be downloaded much faster in parallel to several streams, e.g. with the download accelerator.
Q.Your system complaints about that I am already downloading files or that I have already downloaded too much. But I did not download anything! Whats wrong there?
A. Our system checks your IP-address in order to count the downloads. If you are getting this message and you really did not download anything, then you are using a proxy-server, which is used by other people as well. Even if you have no proxy-server set up in your configuration, there are many providers who force a transparent proxy-servers between you and the net. If you do not believe us, go to other pages telling you your IP-address (for example http://www.myipaddress.com.) But what can you do? You have to disable this proxy-server. If you are not able to disable the proxy-server, the only solution IS a Premium-account. Premium-users are recognized by cookies, not by IP-address. Unfortunately we cannot disable our IP-check, else people would download so much that we would have to close down this service completely. I hope you understand our situation in this matter.
Q.I can generally not download any files, what can I do?
A. If you do not have a Premium Account, you have to deactivate a possible Download Accelerator. This resolves the issue in most cases. If you are still encountering problems, you could possibly be blocking our cookies. Cookies are required for Proxy User.
Q.Can I search the 4Share.WS server for certain files?
A. No. 4Share.WS protects the privacy of our users. Only the person storing a file on Hotfile gets the download link. That person decides who should have access to the link. A file can only be downloaded if the download link details are known.
Q.Can I delete my files?
A. Of course. After successful uploading, you receive two links: a download link and a deletion link. Please keep both. If you want to remove the file from the server, you can click on the deletion link.
Q.For how long are files stored?
A. In principle, we host data without a time limit. But files that have not been accessed for 90 days are deleted to relieve the system of forgotten and not needed content. This rule does not apply to Premium members.
Q.Where can I buy a Premium Account?
A. You can buy premium account here: http://4share.ws/premium
Q.No login, site only reloads.
A. Please activate the Java Script functionality of your browser.
Q.I uploaded files, but I can't see them?
A. Usually this will never happen, but in heavy rush hours there is sometimes a time lag and it can take up to dozen minutes before the file is ready for download.
Q.My files disappear?
A. Most probably we were received complain from copyright owner or other authority and thus removed your files.
Q.When downloading a video file, and the download button is clicked, instead of downloading the file it starts playing
A. Please check your media player settings and turn off auto play option.
Q.How long does 4Share.WS store my files?
A. Your files will be stored forever as long as you are a premium member. If you are a registered user without premium status, your files will be stored until at least 90 days after their last download.
Q.What are limitations on 4Share.WS for the number of downloads or daily download traffic?
A. There aren't any limitations! All depends of the user connection speed, also there is restriction for free users: 15 minutes wait between each download
Q.I cannot open a downloaded file: It's corrupt or I get asked for a password, a program to open the file with, or a missing "codec"?
A. Please ask the person you received the file link from for details about the file format, required codecs or passwords. We have no way of finding them out for you.
Q.Which download managers can I use?
A. You may use any of the major accelerators, a few popular ones are: Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla also try google file download manager.
Q.May I have multiple accounts on 4Share.WS?
A. We don't allow multiple accounts for one user. If we found such an accounts they will be deleted.
Q.My account was hacked
A. You must keep secure your account information. Any mails about hacked accounts, changed information and so on will be ignored! It is your responsibility to keep your account information safe!
Q.I think there is problem with downloads statistic
A. In "My Files" we show all downloads, in "My Finance" we show only paid downloads (downloads from countries mentioned in our Affiliate section)
Q.Important Notice
A. All users who post links in sites / forums without following respective rules (spamming, flooding and etc) will be suspended and their accounts will be closed!
Q.How can I rename, copy, delete, move my files?
A. You can do this easy with our File Manager - log in to your account and go for "My Files"